FAQs
Frequently asked questions
DTF stands for Direct to Film. It is a cutting-edge digital inkjet printing method where your design is printed onto a specialized film and then heat-transferred to the garment. It offers the high detail of digital printing with the durability of traditional screen printing.
The cost of your project is calculated based on a few key variables:
– Dimensions: The physical size of the graphics (the total area used on the DTF film).
– Complexity & Effort: While DTF allows for unlimited colors, the complexity of the placement and the manual effort required for specific garments (e.g., printing on sleeves or heavy workwear) affects the final price.
– Order Volume: We offer tiered pricing; larger bulk orders for businesses or sports teams benefit from a lower unit cost.
Our standard lead time is 15 days from the moment your payment is posted. This ensures we have the necessary time to source quality materials, perform the prints, and conduct our quality control checks before shipping.
To begin production, we require a 50% advance payment. The remaining 50% balance is due before the final delivery of your order.
For Long-Term Partners: We value consistent collaboration. For clients with permanent cooperation agreements or high-volume subcontractors, we are open to negotiating deferred payment terms.
Yes. Our studio is equipped for both small creator batches and high-volume production. Whether you need uniforms for a large workforce or kits for an entire sports league, our DTF technology ensures consistent quality across every single piece.
Absolutely. We act as a reliable “invisible partner” for advertising agencies and other print shops. We can ship orders directly to your clients with neutral packaging, ensuring your brand stays front and center.
To ensure the highest print quality, we prefer high-resolution (300 DPI) files in PNG (with transparent background), PDF, or vector formats (AI, EPS). If you are unsure about your file quality, our team is happy to provide guidance.
We are built for scale and versatility. We support:
Marketing & Event Agency
Schools
Hotels, Restaurants & Cafe’s
Clothing Brands & Startups
Corporates & Businesses
Sports & Athletic Clubs /Academies
Independent Merch Creators
Subcontractors: Professional “white-label” production for agencies and other print shops.
We are more than just a print shop; we are your creative partners. If you have a concept but lack the technical file, or if you want to add specific details (like social media handles, website URLs, or secondary graphics) to your existing logo, our team can help. We offer design refinement services to ensure your artwork is polished and print-ready.
Absolutely. The placement of a design is just as important as the design itself. We provide expert placement guidance based on the type of apparel and its intended use.
Yes. Every file we receive undergoes a technical review. If we feel your graphic is too low-resolution or if certain details might not translate well to DTF printing, we will contact you immediately. We’ll offer advice on how to fix it or help you refine the file ourselves to ensure a sharp, high-quality finish.
We believe in a “no surprises” approach. For every order, we provide a digital mockup for your approval. This allows you to see the scale and placement of your design on the chosen garment, giving you the confidence to move forward with the full production run.
We do both. We offer expert apparel sourcing to help you find the perfect high-quality blanks, or you can provide your own textiles for us to mark.
Our DTF prints are lab-tested to last for 50+ washes. Unlike cheaper alternatives, our prints are flexible and resistant to cracking, peeling, or fading—even with heavy use in workwear or sports environments.
The beauty of DTF is its versatility. We can print on almost anything: 100% cotton, polyester, nylon, softshells, and various blends.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at help@twentyfivewest.com with photos of wrong/damaged items and we’ll sort that out for you.
