FREE DELIVERY ABOVE zł 299
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Frequently Asked Questions
FAQ
Do You Have Some Questions ?
The cost of your project is calculated based on a few key variables:
– Dimensions: The physical size of the graphics (the total area used on the DTF film).
– Complexity & Effort: While DTF allows for unlimited colors, the complexity of the placement and the manual effort required for specific garments (e.g., printing on sleeves or heavy workwear) affects the final price.
– Order Volume: We offer tiered pricing; larger bulk orders for businesses or sports teams benefit from a lower unit cost.
Our standard lead time is 15 days from the moment your payment is posted. This ensures we have the necessary time to source quality materials, perform the prints, and conduct our quality control checks before shipping.
To begin production, we require a 50% advance payment. The remaining 50% balance is due before the final delivery of your order.
For Long-Term Partners: We value consistent collaboration. For clients with permanent cooperation agreements or high-volume subcontractors, we are open to negotiating deferred payment terms.
Yes. Our studio is equipped for both small creator batches and high-volume production. Whether you need uniforms for a large workforce or kits for an entire sports league, our DTF technology ensures consistent quality across every single piece.
Absolutely. We act as a reliable “invisible partner” for advertising agencies and other print shops. We can ship orders directly to your clients with neutral packaging, ensuring your brand stays front and center.
To ensure the highest print quality, we prefer high-resolution (300 DPI) files in PNG (with transparent background), PDF, or vector formats (AI, EPS). If you are unsure about your file quality, our team is happy to provide guidance.
We are more than just a print shop; we are your creative partners. If you have a concept but lack the technical file, or if you want to add specific details (like social media handles, website URLs, or secondary graphics) to your existing logo, our team can help. We offer design refinement services to ensure your artwork is polished and print-ready.
Absolutely. The placement of a design is just as important as the design itself. We provide expert placement guidance based on the type of apparel and its intended use:
– For Brands: We suggest optimal sizing for chest, back, or neck labels to follow current streetwear trends.
– For Workwear: We advise on high-visibility placements that won’t be covered by safety vests or tool belts.
– For Sports: We ensure logos and numbers are positioned for maximum visibility and comfort during movement.
Yes. Every file we receive undergoes a technical review. If we feel your graphic is too low-resolution or if certain details might not translate well to DTF printing, we will contact you immediately. We’ll offer advice on how to fix it or help you refine the file ourselves to ensure a sharp, high-quality finish.
We believe in a “no surprises” approach. For every order, we provide a digital mockup for your approval. This allows you to see the scale and placement of your design on the chosen garment, giving you the confidence to move forward with the full production run.
We aim to fulfill orders within 2-5 business days. After fulfillment, shipping within Poland takes 2-5 business days & other parts of Europe typically takes 5–8 business days. Please note that these are estimates, and occasionally there may be slight delays during holiday season.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at help@twentyfivewest.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Our products are lovingly made at home, with careful attention to detail in every step. We source our cotton blanks from suppliers who follow ethical practices, ensuring that every piece begins with integrity. Using eco-friendly, high-quality inks, we bring our designs to life in our in-house facility—where we personally oversee each stage of production and printing.
This hands-on approach allows us to deliver not only bold designs, but also thoughtfully crafted, high-quality products for our customers.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at help@twentyfivewest.com
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at help@twentyfivewest.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
If you don’t like your product then you can ask for refund in 14 days period from the time of the product delivery. Please feel free to reach out us at help@twentyfivewest.com
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at help@twentyfivewest.com with photos of wrong/damaged items and we’ll sort that out for you.
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. If you find sizing chart missing for some item or have any confusion on sizing, please feel free to reach out us at help@twentyfivewest.com.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at help@twentyfivewest.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
For detailed info please refer to our return policy.
