FREE DELIVERY ABOVE zł 299
SHIPPING WORLDWIDE
Frequently Asked Questions
Do You Have Some Questions ?
We aim to fulfill orders within 2-5 business days. After fulfillment, shipping within Poland takes 2-5 business days & other parts of Europe typically takes 5–8 business days. Please note that these are estimates, and occasionally there may be slight delays during holiday season.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at help@twentyfivewest.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Our products are lovingly made at home, with careful attention to detail in every step. We source our cotton blanks from suppliers who follow ethical practices, ensuring that every piece begins with integrity. Using eco-friendly, high-quality inks, we bring our designs to life in our in-house facility—where we personally oversee each stage of production and printing.
This hands-on approach allows us to deliver not only bold designs, but also thoughtfully crafted, high-quality products for our customers.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at help@twentyfivewest.com
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at help@twentyfivewest.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
If you don’t like your product then you can ask for refund in 14 days period from the time of the product delivery. Please feel free to reach out us at help@twentyfivewest.com
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at help@twentyfivewest.com with photos of wrong/damaged items and we’ll sort that out for you.
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. If you find sizing chart missing for some item or have any confusion on sizing, please feel free to reach out us at help@twentyfivewest.com.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at help@twentyfivewest.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
For detailed info please refer to our return policy.
